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Why do
you think mediclaim insurance gets such a mixed
reaction thought its one of the best form of non-life
insurance? Perhaps the reason lies with people like
Smita, who works as a Sr. Manager HR with one of
the pharma companies, she boils with anger as she
recalls the horrendous experience she had with one
of the insurance companies. Smita filed a claim
for rs 54,000 following an intestinal surgery of
her mother. And though she had presented all the
documents, the insurance company settled on 50%
of the amount, thanks to the fine prints that she
forgot to read.
Do you know that consumer courts receive the
largest number of complaints on medical insurance
claims in financial services area? The complaints
are largely on account of underpayment or even
rejection of claim payments by the insurers. The
poor customer who is already drained with the
emotional trauma has to go through the tedious
procedure of recovering the money back, which
is more stressful. “I was a firm believer
in mediclaim insurance and I made a point that
the sum assured is increased every two year, but
not any longer, after this experience, I’m
actually planning to discontinue the policy”.
But according to Industry experts customers make
some common mistakes while filing a claim. Let’s
look at what you need to do to ensure a stress-free
claim settlement.
When filing a claim under mediclaim insurance
policy, the first basic step is to provide a preliminary
notice of hospitalisation to the insurance company
or the Third Party Administrator (TPA). This intimation
has to reach the TPA within 7 days from the day
of hospitalisation. The next is to ensure that
all the final claim forms submitted are supported
with relevant documents like hospital bills, cash
memos, and medical pathological reports. However,
if you claim for consultation receipt by the doctor,
then you have to submit the prescription along
with the claim form. Similarly for diagnosis,
you have to submit the diagnostic report and medical
reports such as X-rays and scans for an operation
and the medical bills have to be numbered. You
have to submit all relevant documents along with
the claims form within 30 days from the date of
discharge of the patient. You can take a mediclaim
policy to financially aid you at ailing times.
However it’s important for you to know what
your policy covers and what you have to pay yourself.
Today hospitalisation and health care costs are
going up the roof top and getting medical aid
from the best of doctors has become a priority.
In fact, you buy a mediclaim only to ensure that
your loved ones and you are provided with all
the facilities and medical expenses. In short,
adequate paper work and the right timing will
guarantee the customer a hassle free settlement.
So are there chances of 'claim rejection'? The
answer is yes, in case of discrepancy in documents
or in case of non compliance with the policy conditions
the claim.
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Indians
have started loving leisure in recent times, no
pun intended. Thanks to the booming economics, the
festival of Diwali never looked better in terms
of finance as well. But do all travel plans turn
out to be as perfect as imagined? The answer can
be no in many cases. Reasons for this are umpteen
but some of them are due to the lack of being properly
insured when traveling. This holds true especially
when one is traveling to European countries. Cost
of medical treatment is extremely high in these
countries; don’t you dread being faced with
a medical emergency in a foreign land with limited
cash? This is certainly not an ideal vacation!
Travel insurance is all about securing ones trip.
To define it simply, travel insurance refers to
financial protection for you and your money. It
covers personal accident, medical expenses, air
ambulance, loss of effects, repatriation costs
and all other expenses that may arise as a result
of loss, damage, injury, delay or inconvenience
occurring to the person who is travelling.
There are various types of travel insurance offered
by providers. You must double check the insurance
plan in terms of flexibility and coverage. Be
sure to include coverage like trip interruption,
trip cancellation, supplier default (also known
as "Financial Default"), a trip delay
benefit and at least $25,000 worth of air evacuation
if there’s a medical emergency. It’s
also advisable not to buy travel protection offered
by a travel agency, airline or cruise line.
If you have a travel policy, you effectively
transfer the headache of zeroing in on a hospital
and paying the bills to a third party i.e. the
insurance company. General insurers offer cashless
service for hospitalisation, which means that
you can avail of services abroad though you would
have incurred the costs (i.e. premium) in rupees.
If you happen to visit a doctor during your stay
abroad for consultation, the amount will be reimbursed
to you on the submission of the bill. Apart from
medical risks, insurance companies also cover
other emergencies such as accidents, loss of passport,
delay or loss of baggage, missed flights, trip
delay or cancellation, missed flights, financial
emergencies, home insurance and even hijacking.
A thorough study of plans offered by various
insurers and a comparison of features is the best
way of identifying the policy suitable for you.
Here are some tips to remember before signing
that proposal form.
Read the entire policy document before
buying: The policy exclusions can be
found online, look for the document titled ‘Evidence
of coverage’. This clause explain the type
of coverage the client gets, some policies do
not provide coverage for dangerous sports like
scuba diving, bungee jumping, sky diving etc.
Keep all the receipts handy:
Keep all the unused air tickets, transportation
receipts, medical bills, official reports and
other important receipts.
24/7 customer assistance: It
is always better if your company has a customer
care office. Make sure that you have the office
number of the travel insurance company while traveling.
Last but not the least, before buying a travel
insurance policy, survey the market, get all the
possible quotes and then decide on the cheapest
and best insurance policy that suits your needs
as well as your budget. Bon Voyage!
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Investment
these days is more or less like walking the tight
rope you never know when you’ll fall. In the
recent past, Indian investors have tuned into the
stock market and mutual fund arena to save for retirement
and attain other financial goals. Mutual funds are
best for investors who don’t have the time
to deal with the stock markets. Mutual funds can
offer an array of advantages like diversification
and professional management. But investing blindly
can be risky especially when you don’t know
the product too well.
So what is a mutual fund? It’s nothing
but a collection of stocks and bonds. The mutual
fund company pools in money from investors and
invest it in the market, which also comprises
of short-term money market instruments, other
securities and assets. These combined holdings
are together known as a portfolio.
Mutual Funds are broadly classified into three
categories viz. Equity Funds, Debt Funds and Balanced
Funds.
Equity funds: equity funds invest
a major chunk of their corpus in equities. However,
the composition of the fund depends on the fund
manager's outlook on various scripts. Equity funds
are further classified into diversified equity
funds, mid-cap funds, sector specific funds, tax
saving funds.
Debt funds: debt funds invest
a lot of money in the debt market, which includes
government securities, private companies, banks
and financial institutions etc. investing in debt
instruments ensures a low risk and stability income
to the investor as compared to equity funds. Debt
funds are categorised as gilt fund, liquid funds,
Monthly income plans (MIPs).
Balanced funds: These funds,
as the name suggests, are a mix of both equity
and debt funds. They invest in both equities and
fixed income securities. The scheme comes with
a pre-defined investment objective. These schemes
aim to provide investors with the best of both
the worlds. Equity part provides growth and the
debt part provides stability in returns.
Each category of funds is backed by an investment
philosophy, which is pre-defined in the objectives
of the fund. The investor can align his own investment
needs with the funds objective and invest accordingly.
Experts believe that investors should maintain
a mixed portfolio that comprises of equity and
debt funds. For example, while equity funds that
invest in fast-growing companies are known as
growth funds, equity funds that invest only in
companies of the same sector or region are known
as specialty funds.
After some basics on mutual funds here's a basic
guide an investor must follow in order to understand
it’s potent to tune with their risk profile.
What's your risk profile? Does the stock market
spook you then equity funds are not your types.
If you are amongst those who like to see their
wealth grow slowly then go for debt funds. Ask
some basic questions before settling down for
one. Your investment pattern reflects your risk-taking
capacity.
Read the fine prints.
This is an important step before you commit your
money to a fund. The offer document contains essential
details pertaining to the fund, including the
summary information (type of scheme, name of the
Asset Management Company and price of units, among
other things), investment objectives and investment
procedure, financial information and risk factors.
Track your funds regularly
Once you invest your money make a point to review
it regularly. If you feel that the fund is not
performing to your expectation then it’s
probably the time to call your financial advisor.
It pays to understand both the upsides and the
downsides of mutual fund investing and how to
choose products that match your goals and tolerance
for risk.
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With
Sensex on its northward journey, it has gained
points in not just hitting new highs but also
attracting more investors. Investment in equity
is just becoming irresistible and tempting.
The mutual industry has grown at a rapid
pace thanks to the tax benefit element added
to it. But nevertheless, insurance industry
is not slowing down either especially when
it has Unit Linked Insurance Plans (Ulips)
to boast about.
Being a perfect combination of insurance
and investment, ULIP products is finding
more takers. Not only does the individual
get insurance protection but he also gets
an alluring chance to be a part of the booming
equity market.
But Ulips also has many critics on its
plate. So is this purchase worth it?
The answer to this is very dicey. If with
a single product you are getting two major
aspects of your investments taken care of
then there’s nothing like it.
What it is?
Like mentioned earlier, Ulips is an insurance
cum investment product where the premium
that you pay is invested in the stock market
and also insures you. Insurance companies
give you a choice of funds to invest in
ranging from high to low risk. So based
on your risk profile, choose the fund that
you want to invest in. A bit of research
would come handy.
Why Ulip?
You ask why. The answer lies in the raging
bull market. The market is refusing to go
down and you need no better reason to invest
in it. You can keep invested in the funds
of your choice, and reap the profits that
it offers. The market is climbing new highs
that promise to give you good returns.
Don’t look at it from short-term
perspective:
A long-term investment approach is what
you need when buying a unit linked plan.
Purchasing the product with the intention
of exiting at a short stage will not fetch
the kind of result that it holds. In the
short-run the market can be very volatile
and your returns can be disheartening.
Consult your insurance advisor:
An advisor has a better understanding of
various plans. Ask as many questions to
clear misconceptions or to gain better understanding
of the products. You could even speak to
your friends who have similar choices in
buying insurance plans.
Make sure your agent gives you the kind
of service you require.
Which one?
Since Ulips are the flavour of the season,
you would find it in abundance with every
insurance company. It is suitable for any
individual provided you know what risks
are involved. Also, only long-term approach
can work out to give decent returns. It
can be a good option over endowment policy,
which gives comparatively lesser returns,
of course taking into account the booming
stock market.
If understood well and having worked the
parameters correctly, Ulips can be good
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One
thing that will strike you when you look at
a lot of insurance ads on TV is the emphasis
they are putting on medical & health insurance.
This is a well thought out strategy by the
market players tapping into what is considered
the next new goldmin in the India success
story.
Did you know that the potential market
for the health insurance is about Rs 30,000
crore but currently, it is just touching
Rs 1,400 crore. And moneywise, the health
cover stands at just 3% of the insurance
sector. The health insurance sector has
recorded a whopping 38% growth during 2006-07.
However despite this boom, only 1.08% of
the one billion Indians have medically secured
their lives since 1986 when the health insurance
was first introduced in the country.
Shortage of hospitals and insurance providers,
poverty, lack of coordination between medicentres
and insurance firms and people’s belief
in destiny are some of the reasons for the
poor response. These are the findings of
a recent study by National Insurance Academy
(NIA). K C Mishra, NIA director and a member
of Insurance Regulatory and Development
Authority.
The data for the study was collected from
16 insurance companies providing medical
cover. Uptil now the medical insurance schemes
have till now been restricted to the five
metropolitan cities-Mumbai, Delhi, Kolkata,
Bangalore and Chennai.
In India, there are four public companies
(General Insurance, Oriental Insurance,
United Insurance and National Insurance
companies) and 12 private companies (including
ICICI, Cholamandalam and Bajaj Allianz)
operating in this burgeoning sector. There
are also two stand-alone companies-Star
Health-check and Allied Insurance-which
only deal with medical insurance.
The research indicated that there were
restrictive players and not enough hospitals
to enable people to take the benefit of
the health insurance. It comes as no surprise
that very few people can afford to buy insurance
policies due to poverty. Another drawback
is that very few insurance firms have their
branches in semi-urban and rural areas.
Majority of the semi-urban and rural population
hence remain neglected.
Besides, people tend to leave their health
to their destiny instead of securing insurance
cover. Experts like Mr. Mishra believe that
“Lack of coordination between the
government and companies and also between
hospitals and medical insurance firms plays
a key role behind the poor coverage. If
this coordination is achieved, the entire
scenario will change’’. Mr.
Mishra also notes that another key point
was that the insurance companies did not
cover fixed expenditure incurred by people
with very little encouragement from the
companies in this regard.
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With
more ostentatious weddings being the norm
of the day the risks of anything going wrong
is huge. But the risk attached to getting
married is the last thing on the mind of Hiren,
who ties the knot on December 7. The young
executive just insured his wedding for Rs
5 lakhs, and bought peace.
This December, when Indians shell out close
to Rs 50,000 crore over couples taking the
vow, many of the glitzy wedding ceremonies
would be covered against fire and accidents
to the bridegroom or bride, cancellation
of the wedding and disputes between the
bride and the groom or their families.
According to Mr. Kartik Jain, marketing
head of ICICI Lombard the marriage insurance
market at Rs 30 crore is growing 50% year-on-year.
Consumer awareness is on the rise and the
demand for the product would not be restricted
to any period. Sources in Oriental Insurance
Company also mention that they are planning
to come out with a marketing strategy for
this segment as well.
Lately, the high and mighty of the society
have been spending mega bucks on weddings.
People do take care to make this once-in-a
lifetime event a memorable one. In case
of any postponement or cancellations, there
is a certain risk of significant monetary
loss. The wedding insurance package can
compensate the monetary loss. Bajaj Allianz
offers to insure anything between Rs 20
lakhs and Rs 70 lakhs the premium on the
amount would range between Rs 3,770 and
Rs 14,276. Though there is no minimum and
maximum limits for the insurance, Mumbai-based
clients go for Rs 40 lakh and above basket,
it is learnt.
According to industry sources the recent
wedding of actors Abhishek Bachchan and
Aishwarya Rai was also insured by a huge
amount. Many other weddings of Bollywood
personalities were also insured. Experts
in the know mention that this segment is
growing at the rate of 50% a year. They
points to the fact that most wedding counsellors
these days advice their celebrity clients
to go for insurance, and over 60% of their
clients agree.
And the middle class, too, is realising
the benefits. Says RK, a Delhi -based executive
who has insured his daughter’s marriage,
“My family had a bad experience in
a marriage function where there was a fire
at a marriage pandal and all the valuables
of family members & guests alongwith
the elaborate arrangements got destroyed
leaving us with a huge bill. I do not want
to go through that, and don’t mind
paying a premium.”
* Names have been changed on request
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